Return policy

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please email info@henosismushrooms.com with a description and picture of the damage or defect. 

Email is checked Monday-Thursday 8 AM- 4 PM CST. Expect a response within 48 hours during scheduled operating hours. 

Ready-to-fruit blocks leave our facility fully colonized, vigorous, and ready to use. Once spawn is received and put into growing medium HENOSIS is no longer liable for the performance as we cannot guarantee the suitability of your substrate or growing conditions. If you have concerns with your spawn let us know within 24 hours of receipt. Spawn is not returnable.
 
REFUNDS  

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.  
If more than 15 business days have passed since we’ve approved your return, please contact us at info@henosismushrooms.com.

CANCELLATIONS  

If customer chooses to cancel an order prior to shipment, the order will be cancelled and refunded in full less the processing fees. This excludes bulk order discount commitments and custom orders.

Bulk Order Discount Commitments: Bulk order cancellations must be sent within 24 hours of initial payment. If the order is part of a multiple shipment agreement involving bulk discounting and the commitment has not yet been met, customer will be responsible for paying the balance due resulting from readjusting the billing difference based on actual number of bags purchased.

LIMITED WARRANTY & LIABILITY

We warrant that our spawn is vigorous, and capable of producing mushrooms under proper growing conditions. Final mushroom cultivation depends upon factors outside our control, such as substrate quality, environmental conditions and maintenance, HENOSIS cannot and does not guarantee success in terms of mushroom production.

OUTDOOR PROJECTS

Any outdoor mushroom cultivation project involves a number of variables; climate, species, sugar and moisture content of wood, consumption of mushrooms or mushroom mycelium by insects and other animals, quality of care and just plain old chance, to name a few. Due to the many and various contributing factors involved in this method of mushroom cultivation, Henosis cannot accurately predict the amount of mushrooms your spawn will produce.